mp77 Privacy Policy

At mp77, we are committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our platform, how we use it, and the choices you have regarding your information. By creating an account or using mp77, you agree to the practices described in this policy.

What Information mp77 Collects

When you register an account or use mp77, we collect several types of information to provide our services and ensure a secure gaming environment.

Account Registration Data

When you create an mp77 account, we collect your full name, date of birth, email address, phone number, and a password you choose. This information is required to set up your account and verify your identity. You must be at least 18 years old to register.

Financial Information

To process deposits and withdrawals, we collect your payment details. This includes your bKash, Nagad, Rocket, or Upay account number. We do not store your payment passwords or PINs. All payment transactions are processed through secure third-party payment providers.

Identity Verification Documents

Before processing your first withdrawal, mp77 requires you to complete KYC verification. You must submit one of the following documents: National ID Card (NID), Passport, or Driving Licence. We use these documents solely to verify your identity and prevent fraud. Our team reviews KYC submissions within 6 hours.

Gameplay and Transaction Records

We automatically log your gaming activity on mp77, including games played, bet amounts, wins and losses, deposit and withdrawal history, and bonus usage. These records help us improve our services, resolve disputes, and comply with regulatory requirements.

Technical Information

When you access mp77, our systems collect technical data such as your IP address, device type, operating system, browser type, and access times. This information helps us maintain security, prevent unauthorized access, and optimize the platform for different devices.

How mp77 Uses Your Information

mp77 uses your personal information for specific purposes related to providing and improving our gaming platform.

Account Management

We use your registration data to create and maintain your mp77 account, authenticate your login, and communicate important account updates. Your email and phone number allow us to send notifications about deposits, withdrawals, bonuses, and security alerts.

Processing Payments

Your financial information enables us to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Deposits typically complete within 4 minutes, while withdrawals are processed within 15 minutes after approval. The minimum deposit is ৳500, and the minimum withdrawal is ৳800.

Verification and Security

We use your identity documents to verify you are over 18 and to prevent multiple accounts, fraud, and money laundering. KYC verification is mandatory before your first withdrawal. This process protects both you and mp77 from unauthorized activity.

Customer Support

When you contact our 24/7 live chat or email [email protected], we use your account information and communication history to assist you effectively. Support records help us track and resolve issues faster.

Platform Improvement

We analyze gameplay data and technical logs to identify popular games, fix bugs, and optimize performance. For example, if many players enjoy a specific slot from PG Soft or Playtech, we may add similar titles. This analysis uses aggregated data and does not track individual playing patterns for marketing.

Bonus and VIP Programs

Your transaction history determines your eligibility for promotions and VIP tier placement. mp77 offers four VIP levels: Bronze, Silver (requires ৳60,000 monthly turnover), Gold (৳250,000), and Platinum (৳1,000,000). Higher tiers unlock better cashback rates, withdrawal limits, and birthday bonuses.

Purpose	Data Used	Frequency
Login Authentication	Email, Password	Every login
Deposit Processing	Payment Account Number	Per transaction
KYC Verification	NID/Passport/Driving Licence	Once before first withdrawal
VIP Tier Calculation	Monthly Turnover	Updated monthly
Security Monitoring	IP Address, Device Info	Continuous

How mp77 Protects Your Data

mp77 implements multiple security measures to protect your personal information from unauthorized access, disclosure, or loss.

Encryption

All data transmitted between your device and mp77 servers is encrypted using SSL technology. This means your login credentials, payment details, and personal information are scrambled during transmission, making them unreadable to anyone trying to intercept them.

Secure Storage

Your account data is stored on secure servers with restricted access. Passwords are hashed using industry-standard algorithms, so even mp77 staff cannot view your plain-text password. Payment information is tokenized and processed through certified payment gateways.

Access Controls

Only authorized mp77 personnel with a legitimate need can access your personal information. Our team members undergo background checks and sign confidentiality agreements. Access logs track who views sensitive data and when.

Regular Security Audits

mp77 conducts regular security assessments to identify and fix vulnerabilities. We monitor systems for suspicious activity, such as unusual login patterns or large withdrawals, and may temporarily lock accounts pending verification if fraud is suspected.

When mp77 Shares Your Information

mp77 does not sell your personal data to third parties. We only share your information in specific circumstances necessary to operate our platform.

Payment Processors

When you deposit or withdraw funds, we share your payment account number with bKash, Nagad, Rocket, or Upay to complete the transaction. These providers have their own privacy policies and security measures.

Game Providers

To enable gameplay, we share your account ID and bet data with game providers like Ezugi, FA Chai, PG Soft, Playtech, KA Gaming, and JDB. This allows them to process game results and track RTP. They do not receive your personal identification documents or financial details.

Legal Obligations

mp77 may disclose your information if required by law, court order, or regulatory authority. This includes responding to lawful requests from government agencies or law enforcement investigating fraud, money laundering, or other illegal activities.

Business Transfers

If mp77 is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you via email before your data is transferred and becomes subject to a different privacy policy.

We do not share your information with advertising networks, social media platforms, or data brokers for marketing purposes.

How Long mp77 Stores Your Data

mp77 retains your personal information for as long as your account is active and for a period after closure as required by legal and regulatory obligations.

Active Accounts

While your mp77 account is open, we keep all your data to provide continuous service. This includes your profile, transaction history, gameplay records, and support conversations.

Closed Accounts

If you close your account, we retain your information for 5 years to comply with financial regulations and resolve any disputes that may arise after closure. During this period, your data remains secure but is no longer accessible for login or gameplay.

KYC Documents

Identity verification documents are stored for 7 years from the date of submission, as required by anti-money laundering regulations. After this period, we securely delete the documents from our systems.

Inactive Accounts

If you do not log in to mp77 for 18 consecutive months, we classify your account as inactive. We will send an email reminder before taking any action. If you do not respond within 30 days, we may close the account and begin the retention timeline described above.

Your Privacy Rights at mp77

You have several rights regarding your personal information held by mp77. We provide tools and processes to exercise these rights.

Access Your Data

You can request a copy of all personal information mp77 holds about you. Contact [email protected] with your account details, and we will provide a report within 7 business days. The report includes your profile data, transaction history, and gameplay records, but excludes internal security notes.

Correct Inaccurate Information

If your name, email, or phone number changes, you can update it in your account settings. For changes to your date of birth or identity documents, contact support with proof of the correct information. We verify all correction requests to prevent fraud.

Delete Your Data

You can request account closure and data deletion by emailing [email protected]. Before processing deletion, we will settle any outstanding balances and ensure no pending transactions. Some data must be retained for legal compliance, as described in the retention section.

Restrict Processing

You can ask mp77 to limit how we use your data. For example, you may request that we stop sending promotional emails while keeping your account active. Note that restricting processing may limit your access to certain features, such as bonus offers.

Withdraw Consent

Where we rely on your consent to process data, such as marketing communications, you can withdraw it at any time. Use the unsubscribe link in emails or adjust your communication preferences in account settings. Withdrawal does not affect the lawfulness of processing before withdrawal.

Cookies and Tracking at mp77

mp77 uses cookies and similar technologies to improve your experience and understand how you use our platform.

What Are Cookies

Cookies are small text files stored on your device when you visit mp77. They remember your preferences, keep you logged in, and help us analyze site traffic. Cookies do not contain personal information like your password or payment details.

Types of Cookies We Use

Essential cookies are necessary for mp77 to function. They enable account login, secure transactions, and session management. You cannot disable these cookies without losing access to core features.

Performance cookies collect anonymous data about how players use mp77, such as which pages are visited most and where errors occur. This helps us fix bugs and improve navigation.

Functional cookies remember your choices, such as language preference or screen layout. They make your experience more convenient by saving settings between sessions.

Managing Cookies

Most browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect your ability to use mp77 features. To adjust cookie preferences, check your browser's help menu. Blocking essential cookies will prevent you from logging in.

Third-Party Cookies

Some cookies are set by third-party services mp77 uses, such as payment processors and game providers. These cookies are subject to the third party's privacy policy. mp77 does not use advertising cookies or social media tracking pixels.

Third-Party Services mp77 Uses

To deliver our gaming platform, mp77 integrates with external services. Each has its own privacy practices.

Payment Providers

bKash, Nagad, Rocket, and Upay process all deposits and withdrawals. When you initiate a transaction, you are redirected to their secure payment page. Review their privacy policies on their official websites. mp77 does not receive your payment passwords.

Game Studios

Games on mp77 are powered by Ezugi, FA Chai, PG Soft, Playtech, KA Gaming, and JDB. These providers receive your gameplay data to calculate outcomes and RTP. They do not access your identity documents or financial information.

Customer Support Tools

Our 24/7 live chat uses a third-party platform to manage conversations. Support transcripts are stored securely and used only for customer service purposes. Email support sent to [email protected] is handled through our secure email provider.

Links to Other Sites

mp77 may contain links to external websites, such as payment provider help pages. We are not responsible for the privacy practices of these sites. Always review the privacy policy of any site you visit.

Policy for Players Under 18

mp77 is strictly for adults. Players must be at least 18 years old to create an account or play games.

Age Verification

During registration, you confirm your date of birth. Before your first withdrawal, KYC verification checks your identity document to confirm you meet the age requirement. If we discover a player is under 18, we immediately close the account, confiscate any winnings, and return deposits.

Parental Guidance

Parents and guardians should monitor their children's online activity. Use parental control software to block access to gambling sites. If you believe a minor has accessed mp77, contact [email protected] immediately with details.

No Data Collection from Minors

mp77 does not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently gathered data from a minor, we will delete it as soon as possible.

Updates to This Privacy Policy

mp77 may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.

How We Notify You

When we make significant changes, we will send an email to your registered address and display a notice on the mp77 homepage. Minor updates, such as clarifying existing practices, may be posted without individual notification.

Your Continued Use

By continuing to use mp77 after the updated policy takes effect, you accept the new terms. If you disagree with the changes, you may close your account as described in the "Your Privacy Rights" section.

Policy Version

The current version of this Privacy Policy is effective as of November 2026. Previous versions are archived and available upon request.

How to Reach mp77 About Privacy

If you have questions or concerns about how mp77 handles your personal information, our team is here to help.

When contacting us about your data, include your registered email address and a brief description of your request. For security, we may ask verification questions before providing account information.