mp77 Responsible Gaming Policy

Gaming Should Be Fun

mp77 believes gaming should be entertainment, not a way to make money or solve financial problems. We want every player in Bangladesh to enjoy slots, cricket betting, and live casino games safely. This page explains the tools we provide and where to find help if gaming stops being fun.

Responsible gaming means staying in control. Set a budget before you play. Stop when you reach it. Never chase losses. If you find yourself spending more time or money than planned, use the tools below to take a break.

Warning Signs of Problem Gaming

Problem gaming develops gradually. Recognizing these signs early helps you stay in control:

• Spending more money than you planned or can afford
• Chasing losses by depositing again immediately after losing
• Borrowing money from family or friends to fund gaming
• Lying about how much time or money you spend on mp77
• Gaming to escape stress, anxiety, or financial worries
• Feeling restless or irritable when you try to cut back
• Neglecting work, studies, or relationships because of gaming

If any of these apply to you, take action now. Use the deposit limits and self-exclusion tools described below, or contact our support team at [email protected] for confidential help.

How to Set Limits on mp77

mp77 lets you control your spending before it becomes a problem. Log in to your account and go to Settings to configure these limits:

Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once you reach this limit, mp77 will not accept further deposits until the period resets. This prevents impulsive top-ups after losses.

You can lower your deposit limit at any time. Raising a limit requires a 24-hour cooling-off period to give you time to reconsider.

Session Time Reminders

mp77 can remind you how long you have been playing. Enable session reminders in your account settings. You will receive a notification after 60, 90, or 120 minutes. Use these reminders to take breaks and check whether you are still playing for fun.

Loss Limits

Set a maximum loss amount per day or week. mp77 tracks your net losses (deposits minus withdrawals and winnings). When you hit your loss limit, you will not be able to place further bets until the period resets.

Self-Exclusion Options

If you need a break from gaming, mp77 offers two self-exclusion options:

Temporary Self-Exclusion

Take a break for 7, 14, or 30 days. During this period, you cannot log in, deposit, or play. Your account remains open, and you can return after the exclusion period ends. To activate temporary self-exclusion, contact our support team via live chat or email [email protected].

Permanent Self-Exclusion

Close your mp77 account permanently. You will not be able to reopen it or create a new account using the same details. Any remaining balance will be returned to your registered payment method within 3 business days. To request permanent self-exclusion, send an email to [email protected] with your username and registered phone number.

Self-exclusion takes effect within 24 hours. You will receive a confirmation email once your request is processed. During the exclusion period, mp77 will not send you promotional messages or bonus offers.

Protecting Players Under 18

mp77 does not accept players under the age of 18. We verify every account during registration and before the first withdrawal. If we discover an underage account, we will close it immediately and return all deposits.

How mp77 Prevents Underage Gaming

• KYC verification requires a National ID Card, Passport, or Driving Licence showing date of birth
• Payment methods like bKash and Nagad are linked to government-verified mobile numbers
• Our registration form asks for date of birth and rejects anyone under 18
• We monitor account activity and flag suspicious patterns that may indicate underage use

Parents and guardians can help by monitoring mobile devices and payment apps. If you discover that a minor has accessed mp77 using your payment details, contact us immediately at [email protected]. We will close the account and assist with refunds where appropriate.

Where to Get Help

If you or someone you know is struggling with problem gaming, support is available in Bangladesh and internationally. These organizations provide free, confidential counseling:

You are not alone. Problem gaming is treatable, and asking for help is a sign of strength. mp77 staff are trained to handle requests for help with discretion and respect. We will never share your information with third parties without your consent.

Tips for Family and Friends

If someone you care about shows signs of problem gaming, approach the conversation with empathy. Avoid judgment or anger. Offer to help them access the tools on this page or contact a support organization together. Let them know you are there to listen, not to criticize.