mp77 FAQ – Your Questions Answered

Visit our registration page and fill in your mobile number, email, and a password. You will receive a verification code via SMS. Enter the code to activate your account. The process takes less than two minutes.

You need a valid Bangladesh mobile number, an email address, and your date of birth. You must be 18 or older to register. We do not ask for your National ID Card (NID) during registration, but you will need it later for KYC verification before your first withdrawal.

Contact our 24/7 live chat support or email [email protected] with your account details. Our team will verify your identity and update your information. This usually takes one business day.

Go to the login page and click "Forgot Password." Enter your registered mobile number or email. You will receive a reset link via SMS or email. Follow the link to set a new password. If you do not receive the link within five minutes, check your spam folder or contact support.

We accept bKash, Nagad, Rocket, and Upay. All deposits are processed in BDT. You can choose your preferred method at the deposit screen after logging in.

The minimum deposit is ৳500. There is no maximum limit for deposits. Most deposits are credited to your account within 4 minutes.

mp77 does not charge deposit fees. However, your payment provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees. Check with your provider for details.

Wait for 10 minutes, as some transactions take longer during peak hours. If your balance still does not update, contact our live chat with your transaction ID and payment method. Our team will track your deposit and resolve the issue within 30 minutes.

Log in, go to the Withdraw section, and select your payment method (bKash, Nagad, Rocket, or Upay). Enter the amount and confirm. Withdrawals are processed within 15 minutes. Your first withdrawal requires KYC verification.

The minimum withdrawal is ৳800. The daily withdrawal limit is ৳95,000 for Bronze VIP members. Higher VIP tiers have higher limits: Silver can withdraw up to ৳190,000 per day, Gold up to ৳370,000, and Platinum up to ৳720,000.

You need one of the following: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo of the front and back. Our team reviews documents within 6 hours. Once approved, your withdrawal will be processed immediately.

First-time withdrawals may take up to 1 hour due to KYC verification. If your documents are pending review, the process may take longer. Contact live chat for an update. Repeat withdrawals are processed within 15 minutes.

New players receive a 150% bonus on their first deposit, up to ৳14,000. For example, if you deposit ৳5,000, you receive ৳7,500 bonus, giving you ৳12,500 to play with. The bonus requires 19x wagering before you can withdraw.

Slots and crash games count 100% toward wagering. Live casino games count 50%. Sports betting and fishing games count 25%. Check the game rules in your account for specific details.

Yes. You receive a 28% reload bonus on every deposit after your first. There is no cap on the bonus amount. The same 19x wagering requirement applies.

Bronze members receive 0.4% cashback on net losses. Silver members get 0.65%, Gold members get 0.9%, and Platinum members get 1.15%. Cashback is calculated daily and credited to your account every morning at 9:00 AM Bangladesh time.

We offer 3,300 games from providers including Ezugi, FA Chai, PG Soft, Playtech, KA Gaming, and JDB. You can play slots, live casino, crash games, fishing games, card games, and more.

Some slots and crash games offer demo mode. Look for the "Try Now" button on the game card. Live casino and card games require real money bets.

RTP stands for Return to Player. It is the percentage of wagers a game pays back over time. For example, Rummy has 97.3% RTP, meaning it returns ৳97.30 for every ৳100 wagered on average. Higher RTP games give you better long-term value.

Clear your browser cache and cookies, then refresh the page. If the issue persists, try using a different browser or device. You can also download our Android app for a smoother experience.

No. If a game disconnects or crashes, your bet is refunded automatically. Check your transaction history in your account. If the refund does not appear within 10 minutes, contact support with the game name and time of the crash.